Frequently Asked Questions
Everything you need to know about your new favorite jewelry.
What is the quality of your jewelry?
Our jewelry is primarily gold-filled or high-quality gold plated over brass. We focus on durability and offer a lifetime guarantee on the plating for most of our signature collections.
How should I care for my Electric Picks pieces?
To maintain the shine, avoid contact with perfumes, lotions, and chlorine. Store your pieces in a dry place and clean them gently with a soft microfiber cloth after wearing.
How long does shipping take?
Orders are typically processed within 1-3 business days. Standard shipping within the US usually takes 3-7 business days, while international shipping times vary by destination.
What is your return policy?
We want you to love your jewelry. If you are not satisfied, we accept returns on unworn items in their original packaging within 30 days of the delivery date.
Do you offer a warranty?
Yes, we stand behind our craftsmanship. We offer a lifetime guarantee that covers the gold plating of your jewelry, ensuring your pieces stay golden forever.
Can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.